Take Action! Deal with the immediate action e-mails for scheduling, quick responses and so on right away, then delete the message after you have marked your calendar or to do list. If it’s something you have to do in the future, create a Pending tag or file and move the e-mail to it. Just don’t forget you have a Pending file – remember to check it at least once daily. Leave in your in-bin only items that still need action very soon, and star or otherwise mark your to-do’s if you have to come back to them – otherwise they will get lost in the shuffle.